All prices on DreamStone are displayed in US Dollars. DreamStone will ship all over the world at a fixed rate of $75.00 USD, which includes insurance for the full amount of the merchandise purchased. Should there be any additional fees in shipping due to the destination, we will communicate this with you immediately.
SHIPPING TIMESShipping times may vary depending on the destination. Typically, you should allow 3-4 weeks to receive your order. DreamStone is not responsible for unexpected holiday delays or delay's with FedEx due to sever weather conditions. We're use to working with our customer's deadline, so please feel free to let us know if you need your item by a certain date and we'll do our very best to try and get it done in time.
PLACING AN ORDER is as easy as 1, 2, 3.Step 1: Choose the item(s) you would like to purchase.
Step 2: Choose your payment method at checkout.
Step 3: Submit your payment.
RISK FREE 30 Day Money Back GuaranteeWe want you to be absolutely satisfied with your jewelry. If, within 30 days after receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. All products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for refunds.
ORDER STATUSAll orders that are shipped will be accompanied by an e-mail to confirm shipping. The e-mail will be sent to the e-mail address provided during the order process and it will include a tracking number of your shipment so that you'll know exactly when your order ships and when to expect delivery. You can always check your order status online, or call us at 1-212-207-4850 or email us.
PAYMENTWe provide various payment methods for international orders:
1. BANK WIRE:
Once you place your order, DreamStone will provide all the instructions to send a bank wire transfer from your bank. You will receive an email soon as you complete your order.
2. CREDIT CARD
We accept all major credit cards, including VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. A checkout simple select "credit or debit card" and submit your account number, expiration and cvv code. If you need assistance we're always here to help.
If you prefer to pay with Paypal , you can select Paypal at checkout and login to your Paypal account, from there you'll be securely to paypal.com and enter your credentials directly on their website to complete your payment.
TAX AND DUTIES:Please note that you (the customer) are responsible for any customs tax or duties in your country. Once your package arrives at your country, our FedEx partner will request your permission to be your import broker to collect duties and clear your package from customs. You pay duties directly to the FedEx broker upon receipt of your package at your country's customs agency. Once customs clears your package, FedEx will then deliver you package straight to your door.
The customer must pay any additional charges for customs clearance if any. DreamStone.com has no control over these charges and cannot predict what they might be. Customs policies vary from country to country.
If you prefer that DreamStone collects the duties ahead of time, please contact one of our staff members with your order number and we'll collect the necessary duties and taxes required by your country. This way your package will automatically clear customs without any delays and be delivered directly to you.
For any additional questions, please contact us at firstname.lastname@example.org or call us at 1-800-818-8386.